Privacy Policy

Siliku respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you visit our website or use our services.

1. Information We Collect

We may collect the following categories of data:

• Data from forms: name, email address, phone number, and message content when you contact us or request a quote.
• Technical data: IP address, browser type, device information, and operating system for analytics and security.
• Usage data: pages visited, time spent, and interactions with our site via cookies and similar tracking technologies.

2. How We Use Your Data

We process your data for the following purposes:

• Responding to your enquiries and providing language preservation, translation, and multilingual communication services.
• Improving our website and services through analytics.
• Complying with legal obligations and protecting our rights.

3. Cookies and Tracking

Our website uses cookies to enhance user experience and analyse traffic. You can manage cookie preferences in your browser settings. Third-party analytics providers may process anonymised data on our behalf.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share it with trusted third-party service providers who assist us with hosting, email delivery, analytics, and form processing. These processors are contractually bound to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically kept for 24 months after the last contact.

6. Your Rights

Under applicable data protection laws (including GDPR and POPIA), you have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details below.

7. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

8. Anti-Misrepresentation Statement

Siliku does not make misleading claims, use fake urgency, fabricate endorsements, or misrepresent its ownership or affiliation. All services are described accurately, and no guarantees of specific outcomes are made without documented evidence. We are not officially affiliated with any government body unless explicitly stated in a signed agreement.

9. Contact Us

If you have any questions about this policy or wish to exercise your data rights, please contact us:

Siliku
197 De Bruin Loop
Email: info@siliku.com
Phone: +27(54)3049051